If you are not entirely satisfied with your purchase, we're here to help.

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Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase to be eligible for a refund.

Returns can be sent to:

Nikki P

1711 Balldale Walbundrie Road

Goombargana, NSW 2646

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Change of mind returns are returned via post at the purchaser's cost. 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Warranty

All of our glasses come with a 90 day replacement warranty on all defective parts,

including hinges, frame and lenses.*  **

You will receive a warranty card with each purchase. Upon receipt, please fill this in and return it to us via email to activate your warranty.

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Shipping on Warranty Returns will be covered by Nikki P.
 

* Original damaged glasses must be returned.

** Warranty is on glasses only, cases excluded.